The training of your employees in the way that things are done at your particular business is a very important part of making your business run smoothly. Well trained employees are less likely to get frustrated and quit before they even know the ropes, and more likely to incorporate themselves into the daily workings of your business properly. Creating the proper atmosphere for learning is important, as well as keeping the material relevant to what you want to teach.
If you are planning to train a large group of employees it is a good idea to start out with what all of the employees need to know. Maybe a video presentation or a talk from your Human Resources representative on hours, time off, break time, lunch time, benefits, etc. Laying out in clear terms what is acceptable and what is not will alleviate problems later. Having done that, it is probably a good idea to break the training session up into groups. The training can then be concentrated on each different department or job. The employees need only learn what is needed by them.
One of the most important parts of the training session is the question and answers. Listen to the questions, ask some yourself. Let your employees know that at any time if they have further questions they will be directed to the proper channel and make sure the question is answered. Make sure that everything you have gone over is either accessible on the employee’s desktop or hand out a folder or packet with all the necessary information, as well as contact names and numbers. Make sure the contact people are aware that they may be contacted.
Proper, thorough training benefits the boss as well as the employee. The employee feels confident that he has learned what he needs and the boss gets confident employees right from the start.