February 23, 2012

How to Have Successful Client Relations

Successful client relations are key to any business. Of course there are easy clients that are easy to please, but there are also high maintenance clients that seem to require hours on the phone, tons of edits and lots of time. There are some keys to successful client relations that can make a business flourish.

  • It is important that you know your role. Be sure that expectations are clear and concise. You need to know exactly what the client wants and expects. Get it in writing and pyrefer to it often.
  • Invite client input. If the client feels that they have made a significant contribution to the project they will be less likely to request major changes. They have a stake in the finished product due to their contributions.
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  • If you have messed up admit it. Clients do not like excuses. They want results.
  • Do not take every project you are offered. Too many companies just starting out are desperate for work and are tempted to take on projects that they know they may not be able to complete or do successfully.
  • Be on time. When you say you are going to deliver the results do it.
  • If the partnership just isn’t making progress ending the relationship may need to be considered. If you are miserable chances are the client is miserable. Part ways peacefully.

Client relations are the bread and butter to any business. Follow these tips for a happy, successful client relationship which will lead to a successful business.

 

 

 

Hiring top management for small businesses

Businesses, not matter how big or small, need top management who are experienced and experts in their fields in order to guide the company towards success. While large and established companies can afford to spend mammoth amounts in hiring senior management, smaller businesses can’t afford this luxury. However, this doesn’t mean that they should settle for poor quality staff or eliminate certain positions which may lead to their business objectives being compromised. There are several ways in which small businesses can get the expertise of top management without having to invest too much in hiring. Here are some tips:

1. To begin with, try hiring top managers as consultants. There are many chief officers who work part time or as advisors in smaller companies. You will be able to gain a lot from their knowledge and will pay only a fraction of the cost of hiring a senior manager on a full time basis.

2. Several educational institutions like colleges and universities have highly educated and experienced staff who are available as advisors or consultants. Many such institutions also run programs that provide free leadership and mentoring to budding entrepreneurs. Check if your company can qualify for any such program.

3. Even when you hire top management on a consultant or part time basis, encourage a team atmosphere. Making them feel that they are as much part of the company as a full time manager will motivate them to perform better and give the organization their best.

4. Before you hire anyone for a top management post, go through a proper reference and background check procedure just as you would for any other employee. Top management are the leaders of a business and you need to be sure they are genuine.

Save money – promote your employees

Hiring new recruits from external sources can consume a lot of time and money. You have to engage your HR team into the recruitment process, pay consultants for referring suitable applicants, train the new recruits and then go through a waiting period till the new employees fully settles into the job which could take months! Promoting employees within the organization is always the better way to go, especially for small businesses that can’t afford the cost of hiring new recruits. Here are a few tips on how you can use in-house talents t fill up higher posts:

1. If you have a small company, chances are that you will know what skills and abilities every individual working for you has. Make a list of all their educational and professional qualifications as well as soft skills that your employees may have.

2. Keep an eye out for high performers. People who are willing to go the extra mile and show an interest in development are likely to evolve into better roles over a course of time. Remember to be unbiased in your evaluation of your employees.

3. Make sure that every employee has a career path to follow. Have your HR team have one to one sessions with each employee to know how they see themselves progressing in the organization and plot a timeline based graph for their growth.

4. Have in-house training courses arranged that aim at developing employee skills that will benefit your organization. Keep a check on which employees shine during these training sessions.

5. Let your employees know that you are interested in promoting them and encourage them to approach you when they feel they are ready to take on more responsibilities.

Shoe string training

Companies may recognize the importance of training their staff but often find themselves cash strapped to invest in it. Many companies put their elaborate training programs on hold after the recent global economic crisis. Although this may save the immediate buck, it can prove costlier in the long run due to poor productive growth of employees. High end training is almost always difficult for small businesses to pull off and so they often ignore training of employees all together. Just because you can’t commit a massive amount s training budget doesn’t mean you have to forego training! Here is a look at some methods you can try to train your employees for barely any cost:

1. Form a training ‘Union’ of sorts with other small business owners. Use each others expert staff to share knowledge and skills. Each company will have employees with unique skills who can act as trainers for others.

2. When purchasing equipment of software, include product training as part of the contract. Get the manufacturer to send a representative to your office premises and train the employees on how to use the equipment of software. This will cut the cost you would incur in training the employees while your staff will get trained first hand by the manufacturer’s experts.

3. Form in-house training groups consisting of employees who have been identified as having good leadership and mentoring skills. Encourage them to set up weekly training classes for colleagues. Give them an incentive in the form of performance bonuses. This way, your employees will get trained for a fraction of the cost of hiring a professional trainer.

4. Try out one of the many online training courses available. Several sites provide free training material that can be utilized by your in-house training groups.

5. Send a single employee to a professional training camp and have the employee pass on the knowledge and skills to colleagues.

Cautious Hiring to Begin in 2011

Hiring is predicted to be up in 2011. During the last several years there have been more hiring freezes and layoffs due to the slow economy, and it looks like that may be lifting for some cities. Slowly, people are starting to get jobs and it’s beginning to look a little better – but we aren’t out of the recession woods just yet. To err on the side of caution can’t hurt.
CareerBuilder.com did a survey of 1350 businesses with 500 employees or less, and found that over half of small businesses are expecting to hire permanent, full time staff in 2011 to keep up with production and demand, even if they are being cautious about it. Nobody trusts it when the job market looks up a little, but acting carefully can make it possible to navigate toward success.
Hiring in 2011 Will Improve, but Cautiously

Just 14% of those small businesses surveyed said they wouldn’t be able to keep up with current demand, so hiring more temporary and contract workers to help them get caught up is all they plan to do. However, 31% of those small businesses said they would take those temporary new hires and convert them into contracted or full time employees. That is good news.
Many small businesses expressed frustration at not being able to get the credit they need to support their businesses during 2010, and a quarter of those said they were unable to add more employees because of it.
Another 66% of businesses that were able to get credit did hire on new permanent employees, and survey responders indicated dissatisfaction with the associated costs. A full 50% cited higher costs in healthcare benefits, 27% cited marketing expenditures and brand-building, 26% indicated a lack of qualified applicants and 19% cited the relative challenges of hiring new people.
Six percent of the small businesses will actually downsize this year, reducing full time jobs by 6% and part time jobs by 3%. Between 64% and 66% will make no changes at all.