June 20, 2013

Shoe string training

Companies may recognize the importance of training their staff but often find themselves cash strapped to invest in it. Many companies put their elaborate training programs on hold after the recent global economic crisis. Although this may save the immediate buck, it can prove costlier in the long run due to poor productive growth of employees. High end training is almost always difficult for small businesses to pull off and so they often ignore training of employees all together. Just because you can’t commit a massive amount s training budget doesn’t mean you have to forego training! Here is a look at some methods you can try to train your employees for barely any cost:

1. Form a training ‘Union’ of sorts with other small business owners. Use each others expert staff to share knowledge and skills. Each company will have employees with unique skills who can act as trainers for others.

2. When purchasing equipment of software, include product training as part of the contract. Get the manufacturer to send a representative to your office premises and train the employees on how to use the equipment of software. This will cut the cost you would incur in training the employees while your staff will get trained first hand by the manufacturer’s experts.

3. Form in-house training groups consisting of employees who have been identified as having good leadership and mentoring skills. Encourage them to set up weekly training classes for colleagues. Give them an incentive in the form of performance bonuses. This way, your employees will get trained for a fraction of the cost of hiring a professional trainer.

4. Try out one of the many online training courses available. Several sites provide free training material that can be utilized by your in-house training groups.

5. Send a single employee to a professional training camp and have the employee pass on the knowledge and skills to colleagues.

How to make training effective

Employees are one of the most crucial resources of a company. Gone are the days when staff was taken for granted and it was believed that paying them on time was enough to keep them happy. Employee productivity is no longer only about how many hours a person works but also about the quality of their work and how their skills can be developed for higher roles. Training goes a long way in the development of employees and most modern organizations pay a lot of attention to this facet of business. However, just getting your employees into a training room and lecturing them for hours is not enough. Here are some tips on how you can make training more effective:

1. Set clear goals based on your business objective. What are the skills you want your employees to develop? Is training going to be enough or does it have to be backed up by some formal education? How will the training help employees drive towards business objective?

2. Think from an employees’ point of view. They will be more interested in the training if they believe that they too will gain something from it. Link training programs to promotion or salary hike prospects. Make training a part of the performance appraisal process.

3. A lecture lasting several hours can be extremely boring. Make the training interesting by using multimedia like videos and presentations. Engage the attendees by interacting with them during the course. Conduct a quiz or debate o stir up some excitement.

4. Have clear expectations on what you want the training to achieve. If you are aiming at improving communication skills of employees then set a bar which every employee must cross after the training is done.

5. Training would be pointless if you can’t measure its effectiveness. Conduct a test or survey post training to see how the employees have progressed and encourage them to take further training if they miss the bar.

The Training Session

The training of your employees in the way that things are done at your particular business is a very important part of making your business run smoothly.  Well trained employees are less likely to get frustrated and quit before they even know the ropes, and more likely to incorporate themselves into the daily workings of your business properly.  Creating the proper atmosphere for learning is important, as well as keeping the material relevant to what you want to teach.

If you are planning to train a large group of employees it is a good idea to start out with what all of the employees need to know.  Maybe a video presentation or a talk from your Human Resources representative on hours, time off, break time, lunch time, benefits, etc.  Laying out in clear terms what is acceptable and what is not will alleviate problems later.  Having done that, it is probably a good idea to break the training session up into groups.  The training can then be concentrated on each different department or job.  The employees need only learn what is needed by them.

One of the most important parts of the training session is the question and answers.  Listen to the questions, ask some yourself.  Let your employees know that at any time if they have further questions they will be directed to the proper channel and make sure the question is answered.  Make sure that everything you have gone over is either accessible on the employee’s desktop or hand out a folder or packet with all the necessary information, as well as contact names and numbers.  Make sure the contact people are aware that they may be contacted.

Proper, thorough training benefits the boss as well as the employee.  The employee feels confident that he has learned what he needs and the boss gets confident employees right from the start.

Working On Your People Skills

Everyone knows the story of the horrible, demanding boss, the boss that never has anything good to say and makes everyone work tons of overtime for very little compensation.  The boss who never says, “thank you”, the boss who never acknowledges the hard work of the people who make his business run so smoothly.  This boss had better change his tune if he wishes to make his employees work longer and harder for less money.  This boss, with this attitude, will not survive difficult times.  His employees will learn very quickly that their skills would be much more appreciated elsewhere.  This boss will also have to work on his attitude in dealing with customers.  During difficult financial times the consumer needs to feel as though the businesses he is spending his hard earned money on understand just how hard he works for every dollar.

Honing good people skills is a good idea for any person in management.  Being able to speak to the employees, as well as the customers, is an important skill, and one that has never been so important.  Having the right words, as well as the right mannerisms to assure your customers that you are still providing a quality product or service is a very marketable skill.  On the flip side, the boss who can speak to his employees, from management right down to the guys in the mail room, will be able to gather the troops and instill trust and camaraderie in his work force.  A loyal staff, one willing to go the extra mile during difficult times, can mean the difference between going under during a recession and actually surviving or even flourishing during a recession.  Knowing and acknowledging that your staff is that important will keep your head clear, keep you focused on getting your service or product out there, knowing that the people behind you are going to be there, working harder than ever.